Certainly! Here’s a professionally written Returns & Refunds Policy for FreshTropicalGarden.com based in the USA, tailored for a business that sells fresh tropical fruits and perishable items.

🛒 Returns & Refunds Policy

FreshTropicalGarden.com – USA

At Fresh Tropical Garden, your satisfaction is our top priority. We take great care to deliver the freshest tropical produce to your door. Due to the perishable nature of our products, we have a clear and fair returns and refunds policy to ensure your shopping experience is worry-free.

🥭 Perishable Item Policy

Because we sell fresh and highly perishable items, we do not accept returns on any food products once they have been delivered.

However, if your order arrives damaged, spoiled, or significantly different from what you ordered, we are happy to provide a refund, credit within 5 – 10, or replacement 1 –  2—subject to review.

💬 How to Report an Issue

To request a refund or report a problem with your order, please contact us within 24 hours of receiving your delivery.

Provide the following:

• Order number
• Description of the issue
• Clear photos of the item(s) and packaging

Company: freshtropicalgardern
Email: info@freshtropicalgardern.com
Phone: +14075017201
Address: 82383 NW 64 st Miami, FL 33147

✅ Eligible Situations for Refund or Replacement

• Items delivered spoiled or moldy
• Incorrect items or quantities received
• Damaged packaging that affects product quality
• Delayed deliveries that caused product spoilage (when not due to incorrect address)

❌ Non-Refundable Situations

• Late claims (more than 24 hours after delivery)
• Items not refrigerated or stored properly by the customer
• Minor variations in appearance or ripeness (as natural produce varies)
• Packages refused or undeliverable due to incorrect address

💵 Refund Options

Approved claims may be resolved in one of the following ways:

• A full or partial refund to your original payment method
• A store credit for a future purchase
• A replacement order shipped at no cost (based on product availability)

📦 Non-Perishable Returns

For non-perishable items (e.g., merchandise or accessories), returns may be accepted within 14 days of delivery. Items must be unused and in original packaging. Return shipping costs are the buyer’s responsibility unless the item was defective or incorrect.

🔄 Order Cancellations

You may cancel your order before it has shipped by contacting us immediately. Once an order is processed or shipped, it cannot be canceled or changed.

For any questions regarding returns or refunds, please reach out to our support team—we’re here to help!

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